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Dedicated Veteran Support. Trusted for Over a Decade.
Medical Cannabis Support for Canadian Veterans
For more than 10 years, Aurora has proudly supported Canadian Veterans with personalized service, dedicated Veteran Concierge support, assistance navigating VAC coverage, and access to medical cannabis with no out-of-pocket costs.
Whether you're exploring medical cannabis for the first time, applying for VAC coverage, or renewing an existing authorization, our team is here to guide you every step of the way.
Your guide to Medical Cannabis & VAC coverage
Step 1: Complete your Aurora application
Start by completing Aurora's patient application form. This helps us gather the information needed to support your registration and coverage journey.
Step 2: Connect with a Healthcare Practitioner
Visit your healthcare practitioner or medical cannabis clinic to discuss your treatment needs and complete your medical document.
Step 3: Start Your Treatment Sooner
Once we receive your medical document, we'll submit your coverage request on your behalf and assess your eligibility for Aurora's Pre-Coverage Program. Eligible patients can begin accessing their treatment while their coverage request is under review.
Step 4: Coverage is Finalized
Medavie Blue Cross will review your request and provide a coverage decision. Once approved, we'll apply your VAC coverage and continue supporting your care with dedicated Veteran Concierge service.
Have Questions? We're Here to Help
Whether you're applying for coverage, renewing an authorization, selecting products, or simply exploring your options, our Veteran Concierge Team is ready to help.
- By email: veterans@auroramj.com
- By phone: 1-877-928-7672 and press #3
Hours: Monday to Friday, 9:00 a.m. to 7:00 p.m. EST

Dedicated support from our Veteran Concierge Team.
Navigating medical cannabis and VAC coverage can feel overwhelming, but you don't have to do it alone. Our Veteran Concierge Team provides personalized support from registration through to ongoing care, helping simplify the process so you can focus on your health.
Our team can help you:
- Registering with Aurora
- Navigating VAC coverage and direct billing
- Understanding your coverage options and eligibility
- Accessing Aurora's Pre-Coverage Program
- Selecting products that meet your treatment needs
- Placing orders and managing your account
- Ongoing support throughout your treatment journey
As an Aurora Veteran patient, you’ll also enjoy early access to exclusive products and formats:
Strains for Heroes: Developed by Veterans, for Veterans, Strains for Heroes is a collection of custom-bred cannabis products shaped by real Veteran feedback on aroma, appearance, and effects.
In addition to supporting Veterans through access to medical cannabis, Aurora donates 5% of net profits from Strains for Heroes products annually to Veteran-focused organizations, up to a maximum of C$200,000